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Wednesday, 12 November 2008
Early last week I arranged to have my $30 per month landline disconnected, as I hardly ever use it and it costs more than the mobile phone plan DW and I share. The phone service was supposed to be turned off within a day or so, but it was still working last Thursday when suddenly our cable Internet stopped working. I phoned the Optus help line the next day and after spending nearly half an hour on the mobile phone I managed to book a service technician to visit on Saturday morning (between 7:30 and 12:30). On Saturday the technician didn't turn up before we finally had to go out in the afternoon, and the next day Optus phoned my mobile number to let me know that we weren't at home when the technician visited (at 3pm!). We had to rebook the service call for Wednesday morning (when DW would be at home) and when the technician eventually arrived it didn't take him long to work out that there was actually nothing wrong with our cable modem - it turned out that Optus had disconnected our cable Internet instead of our phone service by mistake! Our Internet service is now back on, and it will be interesting to see whether or not our telephone service stays connected and if we stop being billed for the telephone after this month.