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Friday, 3 March 2017

Good service from my 'bank'

Earlier this week I received a phone call from my bank letting me know that an old ~$800 cheque I'd written last month (and forgotten about) to pay DS1's school fees had 'bounced' due to there being insufficient funds in my savings account (there was over $60K sitting in my high-interest online account at the same bank, but I usually keep as little as possible sitting in my savings account as the interest rate is only 0.01% pa). I was told that I should transfer in enough funds to cover the cheque by 11am (the cut-off for same-day interbank payments) or else the cheque would automatically be dishonoured. I transferred some money between my accounts online, and noticed that at the time there was a $15 'insufficient funds' charge appearing on my savings account.

The next day when I checked online, the cheque had been 'cleared' and the $15 fee had been removed, so it looks like the bank's phone call saved me $15 and having to make alternative arrangements to pay the school fee. Hat tip to Qudos bank.

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