I originally started this blog using blogger, then decided to register the domain name using Dotster and setting up Blogger to utilise the 'custom domain' enoughwealth.com. After a bit of fiddling with settings in my Blogger dashboard and paying extra for DNS settings management with Dotster, I got the http://enoughwealth.com URL to work OK (ie. displaying my blogger content), but the 'www' version (ie. http://www.enoughwealth.com) never worked. I used the Dotster 'help' form to send details of my problem last week, and got the following response back via email:
"Dear Valued Dotster Customer
Dotster is committed to supporting our customers in a professional and timely manner. This is to notify you that your email has not been received. To submit your request, please use the web submission form below to contact Customer Service..."
WTF? If they didn't receive my first email (which was generated by filling in the web submission form) how were they able to respond to the email address I had provided in my help request? This seems extremely odd - either the web form didn't send through the information I had provided about my issue, or else this is their customer service way of shifting my help request into the 'too hard' basket and hope it just goes away.
Any way you look at it, this is a pretty poor way to handle a customer's request for help.
Just another reason to think about going through the hassle of transferring my domain name registration to another discount provider such as GoDaddy - my experience with them has been much better, and they charge less as well!
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