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Saturday, 24 October 2009

Some good customer service from Westpac

The 0% balance transfer offer on my Westpac Ignite CC ended last month on the 13th, and my repayment of the full $22,000 balance due didn't appear on the CC statement until the 14th. As I'd left making the online BPay payment until the last minute, I wasn't surprised to see an interest charge on my next CC statement. However, the amount of interest was $32.08, which seemed a bit steep for only one, at most two, days of having a $22,000 balance accruing interest charges. The APR for cash advances on this account is 17.74%, which according to my calculation meant an interest bill of $21.38 should have be due. (The only way I can come up with something close to this figure is to divide the APR by the number of business days in a year, and apply that daily rate to the $22,000 balance for two business days).

As I wanted to make sure I now paid off the CC balance in full (so I didn't end up with another small balance on next month's statement for interest accrued on the $32.08 balance!) I phoned to enquire about how the interest amount had been calculated, and to find out the current balance due.

The call centre rep couldn't see how the amount had been calculated either (after checking that 0% had applied up to the 13th, and the balance had been paid in full on the 14th), so she told me she had reversed off the interest charge! Cool. Although their system is now showing $0 due she wasn't sure there wouldn't be a small interest charge calculated on the $32.08 balance from the 14th until the date of the reversal. I'll wait and see what appears on my next CC statement.

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