After taking almost a month to get online access after issues having my id confirmed, I had expected that the new online system would allow transactions to be completed online -- after all, my second Vanguard account (that is linked to a margin lending account) could not get online access under the new system supposedly because of this online transaction functionality (the margin lender needs to approve all transactions).
However, when I decided to rebalance my existing SMSF Vanguard investments from the Growth and Conservative options we had shifted into back in June into the High Growth option we have as our long term asset allocation, I found that for existing retail investors they have removed the ability to 'switch' between investment options via a form, and you instead have to sell the existing units and then purchase the new units. Unfortunately, for existing retail (old fund) investors, the online 'sell' button simply takes you to a link to download a pdf form that has to be filled in and lodged via the online messaging service.
The 'sell' form also doesn't let you 'switch' the sale proceeds into a different Vanguard fund -- so you instead have to have the proceeds paid out to you bank account. The first time I submitted the form our signatures (done using a mouse) were not accepted, so we had to print out the pdf form, sign it in pen, scan it, and then lodge the scanned form using the online messaging.
It then takes 3-5 business days for the funds to arrive in our bank account.
So, the form we scanned and submitted on Friday was 'acknowledged' on Friday, then transaction was processed on Monday (using the Monday closing unit sell price), and the funds didn't arrive in our SMSF bank account until Thursday.
In the meantime I'd checked on how I'd be able to invest the bank funds back into the desired Vanguard investment option (we currently have an automatic $2,000 monthly investment into the High Growth option via BPay). Turned out that the maximum daily amount via online banking was $10,000/day, and this increased to $100,000/day if I setup the banking App on my phone and voice authentication.
So, once the funds had cleared into our bank account I went up to our local physical bank branch to see about doing a one-off BPay of the entire $1.59m we wanted to invest in the High Growth option. Turns out that maximum $100,000/day BPay via the App is the maximum possible via BPay. To do a larger amount would required paying $180 to arrange for a bank transfer direct from our bank account to the Vanguard bank account. The problem with that is there isn't any information about investing via EFT to Vanguard's bank account - they only mention doing BPay investments for existing retail fund investors...
So, I'm left with having to make a daily $100,000 BPay payment from our SMSF bank account to our Vanguard High Growth Fund investment. And you can't set up recurring BPay's using the App/voice authentication, so I'll have to do this every work day from now until mid January (as the daily limit isn't available on weekends or public holidays).
I can only hope that 'dollar cost averaging' from cash into the Vanguard High Growth Fund over the next three weeks doesn't end up costing us much compared to the old 'switch' that was able to be done using the same day's selling and buying unit prices for the funds being switched from and to...
All in all, the new Vanguard online system for existing retail investors is a total pain in the butt.
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